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IT Request Management Process
Support Tracker.Net simplifies and automates IT request management.
Support Tracker.Net is an IT help desk solution that streamlines request management with easy-to-use support tickets, automated routing based on priority and category, and views and reports that simplify service request status tracking. Support Tracker.Net simplifies the support request process for users as well as work of IT administrators managing the help desk.
In conjunction with other TrackerSuite.Net applications, this IT help desk serves as part of a comprehensive IT operations management solution.
Data on IT help desk performance and request management, including service request submissions, assignments, escalations and closures are fed to the Tracker Data Warehouse, a Web based reporting engine, which generates reports including Open/Closed/Escalated Tickets, Ticket Pies and Trends.