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Completed Support Tickets

Once an issue has been resolved in Support Tracker.Net, the assignee marks the ticket complete and provides notes on its closure, which can be emailed automatically to the originator of the ticket. The assignee has the option to create a new FAQ based on the ticket, and can also charge time for his or her work against the ticket. Time charged from the completion note will be added to the assignee's Web timesheet.

Support ticket completion.

Closing a Support Ticket

A support ticket completion email, sent to the ticket originator.

Emailed Closure Notice