A Simple Help Desk

A simple help desk software solution, TrackerSuite.Net offers organizations the opportunity to streamline their support services, simplifying ticket submission, routing, tracking and management.

For organizations seeking to automate and streamline their support services, TrackerSuite.Net offers a simple help desk solution, Support Tracker.Net. This Web based service desk offers organizations:

• Simplified ticket creation and submission.
• Automated workflow and processes that facilitate compliance with Service Level Agreements (SLAs).
• Tools and reports for tracking ticket loads and help desk performance.

Simplified Ticket Creation

Support Tracker.Net users can quickly create and submit support tickets with simple, easy to use help desk forms composed of drop-down fields. Users can also add attachments to the ticket, such as error logs or screenshots of software glitches.

IT departments can also simplify the support request creation and collection process by setting up email accounts in Support Tracker.Net. Messages received at these addresses are automatically converted into tickets and routed appropriately.

Automating and Streamlining Ticket Workflow

Support Tracker.Net automatically routes submitted tickets based on category, request type and priority, greatly simplifying compliance with Service Level Agreements (SLAs).

Through its simple, but effective integration with email, this help desk software automates notifications of ticket assignments and assignments. Support Tracker.Net also sends regular email reminders of ticket due dates to assignees, keeping them focused on high-priority assignments.

As work on the ticket progresses, the assignee the ticket's status notes, and through the integration of Support Tracker.Net and Time Tracker.Net, a Web timesheet system, the user can simultaneously charge time against the ticket. Once the ticket has been resolved, a notice with completion notes is automatically generated and can be sent to all interested parties.

Tracking Help Desk Performance

Support Tracker.Net offers IT managers and staff the ability to configure their own workspace to simplify their support services activities. IT staff can set up a help desk workspace with widgets showing their current assigned tickets as well as tickets they have completed. Managers can review colorful graphic widgets, such as a Support Ticket flow chart that shows ticket creations and completions by month, as well as color coded support ticket dashboards that show the status of all tickets in the system. The Tracker Data Warehouse, a Web based reporting engine, a;lso provides real-time information about the help desk, including Open/ Closed / Escalated ticket reports and Ticket Pies.

For More Information

For more information on how TrackerSuite.Net can provide a simple help desk software solution for your organization's IT needs, please contact Automation Centre today at (520) 882-9287, or email Info@Acentre.com. A free demo of TrackerSuite.Net is available, register today for immediate access.